Included Features

Features

Business

Enterprise

Member Communication

Private Messaging

Direct Messages (DMs) are private conversations between users.

News Feed

Personalized News Feed provide prioritized updates and posts that are most relevant to individual users.

Status & Team Updates

Share social-media style short status updates with members.

Comments & Reactions

Interactive features for providing feedback and engaging with content.

Notifications

Customizable notifications keep users informed with timely and relevant updates without overwhelming them.

Mentions and Tags

Tag colleagues and relevant content topics to ensure the right people are notified at the right time.

Newsletters and Announcements (Multimedia Posts)

Elevate internal communications by seamlessly creating multimedia-rich content posts.

Content, Community and Sharing

Discussion & Community Groups

Create and join groups to collaborate on projects, share information, and communicate with specific teams or departments.

File Sharing (up to 5GB/file)

Share documents, files, and media within chats, groups, and posts.

Standard Document Management

Manage and organize documents with automatic version control. Storage of 5GB/user.

Knowledge Library

Centralize company resources, policies, and documents, in a easily accessible portal to all Members.

Multimedia Support

Share a variety of multimedia content including images, videos, and GIFs to make communication more engaging

Events

Schedule and manage team and company meetings and events, including RSVPs and ¬†integration with popular calendar tools.

Multi-Company Groups (Guest Users)

Facilitate collaboration with external partners or clients in secure, shared groups. Plans include one free guest user for every paid network user.

Knowledge Base (Wikis)

Collaboratively create content to share and maintain company knowledge.

Media Center

Built-in Media Center helps companies organize and access multimedia from a centralized location.

Customizable Templates

Use and create templates for common posts and communications to ensure consistency and save time

Member Engagement

Member Directory & Profiles

Searchable directory of all members.

Polls

Conduct quick polls to gather opinions and feedback to make informed decisions that are meaningful to Members.

Branding & Customization

Customize the look and feel with company branding, themes, and personalized user experiences.

Recognition and Praise

Publicly acknowledge and celebrate Member achievements and milestones, and empower others to participate to build a strong culture.

Surveys

Conduct regular Member surveys to gauge sentiment and identify areas for improvement.

Member Milestones

Celebrate work anniversaries, birthdays, and other milestones to boost morale and engagement

Community Building

Build and nurture communities of interest within the organization that empower involvement, inclusion, and purpose.

Gamification

Gamify tasks and engagement to improve adoption and make work fun!

AI Help Assistants & Platform Features

AI Help Assistant for Self-Service

Create GenAI based help assistants.

AI Compliance Oversight

Ensures adherence to regulations, crucial for any system.

AI Language Translation

Critical for global accessibility and user reach.

AI Semantic Search Answer Box

Provides accurate search results to improve user experience.

AI Assistant-Specific Knowledge Base

Centralizes knowledge for AI training and reference.

AI Assistant Builder

Allows you to create new AI assistants

AI Analytics Dashboard

Provides insights for decision-making and strategy.

GenAI Based Wiring Assistant

Enhance your writing with GenAI in the flow of work

AI Assistant Conversation Transcript Access

Important for record-keeping and analysis.

Learning & Training

Actionable Learning Insights

Provide automated insights based on data analytics to guide L&D strategies.

Realtime Visibility for Managers

Managers receive instant visibility into member learning progress and due dates.

Course Assignment Automation

Auto-assign courses to learners based on their job function, learning history, or career progression.

Customized Learning Path

Create personalized learning paths.

Learner Progress Tracking

Set up automated alerts for at-risk learners based on progress tracking.

Customizable LMS Reports

Schedule and send custom reports automatically to stakeholders.

Class Enrollment

Trigger automatic enrollment notifications and follow-up reminders for course completion.

Assessment via Quizzes

Auto-grade quizzes and provide immediate feedback to learners.

Curriculum Creation & Management

Add courses to curriculums based on role or skill requirements.

Instructor-Led Training (ILT/vILT)

Schedule and enroll learners automatically for ILT sessions based on availability and learning needs.

Online Course Builder & Content Management

Create courses natively in MangoApps using content from centralized repositories or external sources.

Personalized Learner Home Page

Display automatically updated content, courses, and notifications tailored to the individual learner.

Course Catalog

Auto-update course catalog with new offerings and suggest relevant courses to learners.

Learner Assignment

Automated distribution and collection of assignments, including notifications for due dates and grading.

Certification Management

Notify learners of upcoming expiration dates and re-enrollment for required certification courses.

Certificate Creation & Design

Generate and distribute company branded certificates automatically upon course completion.

SCORM & xAPI Support

Import SCORM coures directly into MangoApps.

Learner Transcripts

Compile and update learner transcripts automatically after every course completion or assessment.

Idea Management

Empower Innovation with Crowdsourcing

Encourage every member to share unique insights and solutions.

Effortless Idea Submission & Curation

Easily capture and curate valuable ideas from members.

Customizable Evaluation Metrics

Tailor evaluation criteria to align with company goals.

Efficient Feedback Tools

Enable real-time comments to refine and improve ideas.

Valuable Idea Ranking & Prioritization

Highlight top innovations and contributors with a ranking system.

Transparent Progress Tracking & Analytics

Track idea progress and impact for data-driven decisions.

Administration

Fast & Unified Search

Quickly find posts, files, resources, and colleagues no matter where they are located.

Analytics and Insights

Track engagement and usage metrics to measure the impact and reach.

Simple, Familiar, Modern UX

User-friendly interface inspired by familiar consumer social network for quick adoption and ease of use.

Single sign-on (SSO) with SAML 2.0

Seamless integration with SSO providers for secure and easy access.

Advanced Compliances including ISO 27001 and SOC 2

Ensure compliance with WCAG, ISO 27001, SOC2 TYPE II & GDPR.

Custom User Roles and Permissions

Define and manage user roles and permissions to control access.

Content Moderation

Moderate user-generated content to maintain a positive and professional environment.

Over 200 Enterprise Integrations

Connect with over 200 systems across HR, Payroll, File Storage, Ticketing, CRM and more to centralize all company information and resources.

Extensive Open API

MangoApps OpenAPI enables additional custom integrations.

Content Governance including PII Detection

Ensure communications comply with industry regulations and corporate governance policies.

Customized Reports

Generate custom reports on user activity, engagement, and content performance for deeper workplace insights.

Customer Support & Onboarding

Create unlimited support tickets

Open an unlimited number of support tickets until your issue is resolved.

Get responses within 24 hours

You can expect a reply from our customer support team within 24 hours.

Get expert help with setup and onboarding

Purchase Onboarding and Setup add-on for expert guidance and training.

Get support on the phone

Schedule a call to speak to our customer support team.

Dedicated Customer Success Manager

Get personalized guidance and support from a Dedicated Customer Success Manager.

Priority Customer Support & SLA

Faster response times including a dedicated customer support workspace in the MangoApps Community Portal.

Invoice Based Billing & Enterprise Agreement

Flexible terms to meet specific agreement and payment processes of your organization.

Pricing & Plan FAQs

Why should we pick MangoApps ServiceHub?

When you purchase MangoApps ServiceHub, you receive a modular, unified platform that is ready to go out-of-the-box, uniting all your B2B customers on a single platform. With other solutions, you must spend a substantial amount of time and resources to cobble together an experience that comes anywhere close. The out-of-the-box integrated customer experience, coupled with our unwavering commitment to customer success and lightning-fast support, is one of the many ways we differ from other vendors.

Are there minimum user requirements?

Our enterprise plans require a minimum of 200-user license billing. Please Contact us to discuss.

Who are your customers?

MangoApps ServiceHub is designed for enterprises of all sizes. We are fortunate to have customers in various industries and geographies. Click here to see some of our customer case studies.

Do I have to sign a long-term contract?

All enterprise plans require a yearly agreement.

Do you offer any discounts?

We offer volume and non-profit discounts. Contact us for more information.

What's the size of your largest customer?

Our largest customer is 300,000+ users.

What services do you offer to ensure a successful rollout?

We approach all sales as a partnership. As you begin planning your rollout, your dedicated customer success manager will help you with branding, setup, onboarding, training, support, and ongoing care included in your agreement.

Who can see our company information?

Your company's privacy and security are our top priority. We are the most security-focused after-sales customer experience solution in the market, and are ISO27001, SOC 2 Type 2 certified and HIPAA Compliant.

We have over 1M users around the world. Can your system scale?

Absolutely! MangoApps ServiceHub is designed to support the largest enterprise on the planet and can quickly scale horizontally and vertically.

How long have you been in business? Where are you located?

We started MangoApps in 2008 and have been focused on building workplace software from day one. Our company headquarters are in Issaquah, WA, with international offices in UK and India.

Where is my data hosted?

We use Amazon AWS or Google Cloud for all of our computing needs. Based on your location and regulatory requirements, shared cloud customers can pick one of the five AWS data centers during sign-up. For private cloud customers, we can host your data at the AWS or Google cloud data center of your choice.

How often do you make new releases? What if we need a new feature?

We do three to four major releases a year. Over 50% of our new features are added based on request from our customer community. If you need something custom-added, please let us know, and we will be happy discuss.

Have more questions?

Don't hesitate to get in touch with us.

About MangoApps ServiceHub: MangoApps ServiceHub enables companies to efficiently train, support, nurture, and engage their B2B customers, enhancing relationships and building a customer community. It is a customer-facing solution by MangoApps that helps enterprises consolidate functions that are typically spread across systems like training, forums, email, support, customer success, and community into an integrated customer hub. Explore how MangoApps ServiceHub can help you create a loyal customer community and fuel your growth.

Explore Other MangoApps Solutions:

How Our Pricing Works

The primary factor impacting pricing is the size of your user-base. Our scalable pricing model ensures that you receive the best value, whether you have hundreds of users or tens of thousands.

Some of the world’s biggest brands use MangoApps to connect and collaborate

Included Features

Features

Business

Enterprise

Member Communication

Member Communication

Private Messaging

Private Messaging

News Feed

News Feed

Status & Team Updates

Status & Team Updates

Comments & Reactions

Comments & Reactions

Notifications

Notifications

Mentions and Tags

Mentions and Tags

Newsletters and Announcements (Multimedia Posts)

Newsletters and Announcements (Multimedia Posts)

Content, Community and Sharing

Content, Community and Sharing

Discussion & Community Groups

Discussion & Community Groups

File Sharing (up to 5GB/file)

File Sharing (up to 5GB/file)

Standard Document Management

Standard Document Management

Knowledge Library

Knowledge Library

Multimedia Support

Multimedia Support

Events

Events

Multi-Company Groups (Guest Users)

Multi-Company Groups (Guest Users)

Knowledge Base (Wikis)

Knowledge Base (Wikis)

Media Center

Media Center

Customizable Templates

Customizable Templates

Member Engagement

Member Engagement

Member Directory & Profiles

Member Directory & Profiles

Polls

Polls

Branding & Customization

Branding & Customization

Recognition and Praise

Recognition and Praise

Surveys

Surveys

Member Milestones

Member Milestones

Community Building

Community Building

Gamification

Gamification

AI Help Assistants & Platform Features

AI Help Assistants & Platform Features

AI Help Assistant for Self-Service

AI Help Assistant for Self-Service

AI Compliance Oversight

AI Compliance Oversight

AI Language Translation

AI Language Translation

AI Semantic Search Answer Box

AI Semantic Search Answer Box

AI Assistant-Specific Knowledge Base

AI Assistant-Specific Knowledge Base

AI Assistant Builder

AI Assistant Builder

AI Analytics Dashboard

AI Analytics Dashboard

GenAI Based Wiring Assistant